Service Request Ticket - # 70331

Service Request Information

CONTACT Name Peterson, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 02:47 PM
Department The Research Institute Phone 88138
Location Email petersonls@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20150002[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell UltraSharp 23 Multimedia Monitor #Z2315H
Serial No. CN0PCR5K7287255PAD9S Location PDR
TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Nov 20, 2018 01:25 PM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Nov 20, 2018 01:25 PM 
Everything is find.
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Yumin Chen Nov 20, 2018 12:33 PM 
****This is an outgoing email****
Hi Lauren,

We were just following up with you regarding a service 
request that we have for you.  (#70331)

Description: **11/19 before 3:45pm** Monitor keeps going 
black

We were wondering if this has been resolved for you or if 
we can still be of assistance with this.  If so, just let us 
know, we'll be happy to help.

Thanks,
Yumin Chen
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Public
Yumin Chen Nov 19, 2018 03:41 PM 
Status changed from (1) Pending to (4) On Hold
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Yumin Chen Nov 19, 2018 03:40 PM 
Replaced the adapter, so far so good.
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Yumin Chen Nov 19, 2018 03:05 PM 
Task reassigned to Yumin Chen.
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Emma Feldman Nov 19, 2018 02:47 PM 
Her screen keeps randomly going black and she is
not sure why. Gino worked on it recently SR #70263
but the issue has returned. She also send she
somehow managed to turn her spam filter off and
was hoping someone could fix that too. She is
available until 3:45pm today.
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