Service Request Ticket - # 70332

Service Request Information

CONTACT Name Mullan, Savanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 02:56 PM
Department Human Resources Phone 88125
Location Email mullans@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130382[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 2BY0SY1 Description Dell Latitude E6430, IntelCore i7, 2.7GHz, 6M Cach
Serial No. 2BY0SY1 Location PDR 2023 Giveaway

CPU Intel Core i7-3740QM(2.7GHz, 6M cache)


OS Windows 10 Enterprise 64bit Software Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0092010, downgraded to Pro Plus 2010, Techsmith & Camtasia Studio WINv8.1/SnagIt WINv11.2 bundle from VISA2013003735

Wired NIC F0:1F:AF:43:77:B1


Wireless NIC 3C:77:E6:1F:36:54


Bluetooth NIC B0:05:94:F7:23:31

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Nov 20, 2018 08:29 AM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Nov 20, 2018 08:29 AM 
She left midway through the fix so I couldn't have her try to log in 
but I kicked her off and readded her to the domain and then I 
turned the wifi on her computer, I left her a note that said if 
logging in doesn't work now try ethernet. If after all of that she 
can't get in she will call again and have her set up a time that 
works best to have us sit down with her.
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Megan Thibeault Nov 20, 2018 07:33 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Nov 20, 2018 07:33 AM 
Make sure they are hardwire login to build their 
profile
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Emma Feldman Nov 19, 2018 02:56 PM 
Hello, 

We have a WOU issued laptop in our office that we
use to work from home, and all of a sudden ours is
having issues. It won't let us log in, says there
are "no log on servers available". Could someone
stop by and take a look at it? I need to take it
home all week this week to continue processing
payroll. 

I am in Admin room 305E. Laptop number is 20130382[Edit Inv]. 


Thank you!
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