Service Request Ticket - # 70335

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 19, 2018 04:17 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20130911[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 43Q7V12 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 43Q7V12 Location PDR 2023 Giveaway

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150

Wired NIC 34:17:EB:A6:92:D3


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public

Entered by Date Memo
Brittany Franklin Nov 21, 2018 01:14 PM
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Nov 21, 2018 01:14 PM
Alerts were cleared in Sophos Central.
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Erika Enriquez Nov 21, 2018 12:38 PM
Task reassigned to Brittany Newman.
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Erika Enriquez Nov 21, 2018 12:38 PM
All good to go
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Erika Enriquez Nov 21, 2018 12:08 PM
Task reassigned to Erika Enriquez.
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Erika Enriquez Nov 21, 2018 09:24 AM
room 213  in cottage
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Brittany Franklin Nov 19, 2018 04:17 PM
***Sophos Cleanup***

Please cleanup/delete the following files, then put the request in my queue when completed:

Manual malware cleanup required: 'ML/PE-A' at 'C:\Users\jmichael15\AppData\Local\Mozilla\Firefox\Profiles\uso8ywoc.default\cache2\entries\7F0206D564BDA32ECB654EE54FAF5D53FF7BF4D2'

*****IMPORTANT*****
Remember to empty the trash after deleting the malware, as Sophos can still see malware in the trash.
Then, reboot the computer and start a new Sophos scan.



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