Service Request Ticket - # 70341

Service Request Information

CONTACT Name Danner, Natalie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 08:16 AM
Department College of Education Phone 89248
Location Email dannern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150623[Edit Inv] (opens in a new window) Bldg/Room ITC 003
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25RT0WDGG7D Location PDR room

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.14 (Mojave) Software Microsoft Desktop Education-(EES) OFFICE for MAC XXXX2015004715;

Wired NIC 38:C9:86:47:13:D5


Wireless NIC 28:F0:76:46:6C:2C


Bluetooth NIC 28:F0:76:46:6C:2D

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Nov 20, 2018 11:18 AM 
Status changed from (1) Pending to (5) Completed
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John Rushing Nov 20, 2018 11:18 AM 
I updated her computer to 10.14.
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John Rushing Nov 20, 2018 08:44 AM 
I tried calling, but go no answer or voicemail so 
I emailed to schedule a time to go down and 
install.  I let her know she should backup her 
files and it would take about 1 hr to install.
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Megan Thibeault Nov 20, 2018 08:19 AM 
Task reassigned to John Rushing.
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Alix Karkanen Nov 20, 2018 08:16 AM 
Natalie would like to update her computer to 
Mojave. She would like this done sometime before 
noon.
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