Service Request Ticket - # 70343

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 10:27 AM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101378[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 341WJQ1 Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 341WJQ1 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Windows 7 Pro Software MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, TRANSFERRED APRIL 2015 to W#20140488 --Adobe Acrobat Pro 10 WIN license from P0083034 & Adobe Design Standard CS6 WIN from P0085592

Wired NIC BC:30:5B:DF:8B:B7

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Megan Thibeault Nov 20, 2018 01:30 PM 
Status changed from (1) Pending to (5) Completed
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Megan Thibeault Nov 20, 2018 01:30 PM 
done
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Yumin Chen Nov 20, 2018 12:53 PM 
She want to keep use the student account instead staff 
account.
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Yumin Chen Nov 20, 2018 11:53 AM 
She can't access to \Share\printeshop folder from Share 
drive, the error code is "access denied". I try manually map 
the folder but no luck. She was able to access the drive 
yesterday.
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Megan Thibeault Nov 20, 2018 11:12 AM 
Task reassigned to Yumin Chen.
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Brighton Bohnenkamp Nov 20, 2018 10:28 AM 
Contact Info: Avery Smith, asmith14, 88431
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Public
Brighton Bohnenkamp Nov 20, 2018 10:27 AM 
Needs j drive mapped "print shop submissions"
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