Service Request Ticket - # 70349

Service Request Information

CONTACT Name Callero, Peter   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 04:25 PM
Department Social Science Phone 88352
Location Email callerp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20141270[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Air 13.3 #Z0RJ
Serial No. C1MPX3SUG944 Location PDR

CPU Intel Core i5(1.6GHz dual-core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 or 2016 Std for MAC from XXXX2014004298

Wireless NIC E0:AC:CB:6E:51:D2


Bluetooth NIC E0:AC:CB:6E:51:D3

TECHS Submitted by Shandelle Plasker Contact peppers@wou.edu 88956
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Brighton Bohnenkamp Nov 26, 2018 10:34 AM 
Status changed from (1) Pending to (5) Completed
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Brighton Bohnenkamp Nov 26, 2018 10:34 AM 
picked up and dropped loaner off
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John Rushing Nov 21, 2018 08:14 AM 
Laptop is in the outbox.
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John Rushing Nov 21, 2018 08:10 AM 
The issue was with Sophos.  I tried PRAM and 
SCM resets, Disk first aid but nothing worked.  
I removed the Sophos apps from the local HD and 
the computer booted up to the logging screens.  
I was able then to put the apps back on the 
computer and updated Sophos.  I rebooted 
several time to confirm it was still able to 
boot properly.
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Shandelle Plasker Nov 20, 2018 04:50 PM 
Gave him Loaner# 20120331[Edit Inv] and I put this in the 
loaner program on Portal
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Shandelle Plasker Nov 20, 2018 04:25 PM 
After Sophos install mac will not boot up. Load 
bar gets about half way.
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