Service Request Ticket - # 70350

Service Request Information

CONTACT Name Visuano, Denise   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 04:48 PM
Department Strategic Communications & Marketing Phone 88349
Location Email visuanod@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130461[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Mac Pro 3.7GHz Quad-Core Intel Xeon E5
Serial No. F5KLT0ATF9VM Location PDR

CPU 3.7GHz Quad-core Intel Xeon E5, 10MB L3


OS MAC OS X 10.12 (macOS Sierra) Software [TRANSFER: Adobe CS6 Design &Web Prem from P0090067]; Fetch 5.7(free Ed license); Adobe CC201* subscription NamedUser(Denise Visuano) FEB2017

Wired NIC 70:CD:60:F3:A3:42


Wired NIC 70:CD:60:F3:A3:45


Wireless NIC 18:AF:61:B8:48:76


Bluetooth NIC 18:AF:61:B8:48:77

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 12, 2018 02:39 PM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Dec 12, 2018 02:39 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 12, 2018 02:37 PM 
reinstalled sophos and running scan
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Erika Enriquez Nov 28, 2018 08:42 AM 
left vm
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Erika Enriquez Nov 28, 2018 08:42 AM 
left vm
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Brittany Franklin Nov 20, 2018 04:48 PM 
Malware was cleaned up, computer just needs to be rebooted and 
rescanned, possibly have alerts cleared in the Sophos console.
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