Service Request Ticket - # 70351

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 04:50 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130179[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 288M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 288M8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0091562

Wired NIC B8:CA:3A:8A:DF:56

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Dec 06, 2018 12:05 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Dec 06, 2018 12:05 PM 
Looks good
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Erika Enriquez Nov 21, 2018 12:07 PM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Nov 21, 2018 12:07 PM 
NS 125
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Brittany Franklin Nov 20, 2018 04:50 PM 
Sophos shows this message for the computer: "The security health cannot be reported at the moment"
Don't really know what this means, so if one of you could investigate and see what's up with this machine, that'd be fantastic! :)
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