Service Request Ticket - # 70352

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 20, 2018 04:52 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130152[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25S40STGQ18 Location PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0091591, Adobe CS6 Master Coll. from P0091311, Roxio Toast Titanium v11 from P0092312 UPGRADED to Roxio Toast Titanium v15 P0104356; TRANSFER: QuickTime 7 Pro for MAC from P0057077

Wired NIC 10:DD:B1:EA:4D:0D


Wireless NIC EC:35:86:2D:AB:DE


Bluetooth NIC EC:35:86:2D:AB:DF

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 21, 2018 01:03 PM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 21, 2018 01:03 PM 
Nothing was wrong
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Erika Enriquez Nov 21, 2018 12:12 PM 
Hl 219
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Megan Thibeault Nov 21, 2018 08:05 AM 
Task reassigned to Erika Enriquez.
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Brittany Franklin Nov 20, 2018 04:52 PM 
Services are missing, so Sophos will have to be reinstalled.

Tamper Protection Code: 978092432881
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