Service Request Ticket - # 70353

Service Request Information

CONTACT Name Nail, Ike   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 21, 2018 08:23 AM
Department Creative Arts/Music Phone 88341
Location Email naili@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170821[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description Apple MacBook Pro 15in 2.8GHzQuad i7, SpcGry #MPTR
Serial No. C02WF101HTD5 Location parts pile

CPU Intel Core i7(2.8GHz quad, 6MB L3 cache)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:CF:EC:51


Bluetooth NIC 8C:85:90:D2:2C:5A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact eenriquez13@wou.edu 88925

Tracking

Entered by Date Memo
Erika Enriquez
Email

Public
Entered by Date Memo
Erika Enriquez Nov 21, 2018 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Nov 21, 2018 09:23 AM 
So long story.. Make sure the user is re-logged in
when they come to campus. This is if they have a
mac laptop. The mac dosen't register that the
machine is back on campus. So they need to relog
in for the machine to register this. This will
help with printing issues.
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Megan Thibeault Nov 21, 2018 08:27 AM 
Task reassigned to Erika Enriquez.
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Alix Karkanen Nov 21, 2018 08:23 AM 
Ike needs a authentication code for printing. The 
server is Krusty Miles. He has a class that starts 
at nine.
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