Service Request Ticket

Service Request Information

CONTACT	Name	Ellis, Michael	Date	Nov 21, 2018 09:02 AM
	Department	University Computing Solutions	Phone	88629
	Location		Email	ellism@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141151 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5Z3LV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	5Z3LV42	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRASFERRED from old CPU W#20101443 SR59555 MAR2016: Acrobat Pro v9 from P0072036
	Wired NIC	98:90:96:DA:51:11

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Nov 21, 2018 09:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Nov 21, 2018 09:19 AM	done	Add Attachment
Megan Thibeault	Nov 21, 2018 09:03 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brittany Franklin	Nov 21, 2018 09:02 AM	Sophos detected a malware outbreak on an endpoint. The malware seems to have gone through all the user profiles on the box, example below. 'ML/PE-A' at 'C:\Users\monger\AppData\Local\Mozilla\Firefox\Profiles\uso8ywoc.default\cache2\entries\7F0206D564BDA32ECB654EE54FAF5D53FF7BF4D2' Could you take a look and see what you can find? Also rescan the computer. Thanks :)	Add Attachment