Service Request Ticket

Service Request Information

CONTACT	Name	West, Beverly	Date	Nov 21, 2018 09:39 AM
	Department	VP Academic Affairs/Provost	Phone	88796
	Location		Email	westb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171050 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSFFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSFFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:DB:7D

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Nov 21, 2018 10:50 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Nov 21, 2018 10:50 AM	all done. admin rights and adobe installed	Add Attachment
Megan Thibeault	Nov 21, 2018 09:41 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Nov 21, 2018 09:41 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Nov 21, 2018 09:41 AM	It should be on there..	Add Attachment
Erika Enriquez	Nov 21, 2018 09:41 AM	Task reassigned to Erika Enriquez.	Add Attachment
Alix Karkanen	Nov 21, 2018 09:39 AM	**This is an email** We'd like to get Adobe Acrobat (not the reader but the full version) installed on the computer for the new administrative coordinator in the Provost's Office (Annika Barnett), and we'd also like to get her set up as an administrator on her computer. She's in Admin 202, and her computer ID number is 20171050.	Add Attachment