Service Request Ticket

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Service Request Information

CONTACT	Name	Murphy, David	Date	Nov 21, 2018 12:43 PM
	Department	Criminal Justice	Phone	88410
	Location		Email	murphyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180030 (opens in a new window)	Bldg/Room	MA 213
	Service Tag	D615RQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	D615RQ2	Location	David Murphy, Professor
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:0D:28:E2
	Wireless NIC	3C:6A:A7:7B:EA:94
	Bluetooth NIC	3C:6A:A7:7B:EA:98

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 25, 2019 01:01 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Gino Salazar	Jan 25, 2019 01:01 PM	Transferred all his stuff from the old computer to the new one, I don't really think we will need to hold onto this one for the few weeks before we wipe it	Add Attachment
Megan Thibeault	Jan 24, 2019 07:38 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 01:08 PM	**This is an email** Thank you for your email. Will it be possible to have the contents of my c-drive transferred over to the new machine upon setup? Thanks again! David Murphy	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 08:11 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 08:11 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jan 23, 2019 08:11 AM	Needs set up in maaske 213 at 12	Add Attachment
Robbie Downin	Jan 08, 2019 12:56 PM	Task reassigned to New Equip. Setup.	Add Attachment
Robbie Downin	Jan 08, 2019 12:56 PM	I never got anything back, it may be time for a call or another email.	Add Attachment
Robbie Downin	Dec 03, 2018 10:56 AM	**This is an outgoing email** Hi David, I need some additional information regarding service request #70358 Description: GFA SETUP: Dell Latitude 5490 PC laptop W#20180030 to replace W#20140705 for David Murphy MA213 Your laptop is ready to be delivered, when would be a good day & time for us to bring it to you? Robbie Downin UCS Student Tech	Add Attachment Public
Shina Oladiti	Nov 29, 2018 10:18 AM	Prepped and gave admin right. It is back on the inventory counter.	Add Attachment
Robbie Downin	Nov 28, 2018 01:07 PM	Task reassigned to Robbie Downin.	Add Attachment
Robbie Downin	Nov 28, 2018 01:07 PM	Started W10 image	Add Attachment
Tricia Flaherty	Nov 28, 2018 12:47 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 28, 2018 12:40 PM	I have assigned W#20180030 Latitude 5490 to replace W#20140705 and it is on the Inventory Counter shelf with a GFA setup form	Add Attachment
Tricia Flaherty	Nov 28, 2018 12:39 PM	He has choosen a Latitude 5490 PC laptop to replace W#20140705	Add Attachment
Tricia Flaherty	Nov 26, 2018 01:29 PM	sent him email with options on 11-26-2018 His laptop W#20140705 was under warranty until 6-4-2018 -- is just now eligible for replacement this fiscal year	Add Attachment
Brighton Bohnenkamp	Nov 21, 2018 12:44 PM	David wants a new machine	Add Attachment
Brighton Bohnenkamp	Nov 21, 2018 12:43 PM	Laptop is telling David that the battery needs replaced. It will work if plugged in.	Add Attachment