Service Request Ticket - # 70364

Service Request Information

CONTACT Name Bull, Robbin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 26, 2018 08:54 AM
Department The Research Institute Phone 88562
Location Email robbin.bull@hknc.org Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170547[Edit Inv] (opens in a new window) Bldg/Room TODD 202
Service Tag 8N9VYM2 Description Dell XPS 15 (7thGen IntelCore i7-7700HQ Quad Core)
Serial No. 8N9VYM2 Location OFF CAMPUS w/ TRI MOVE-Robbin Bull

CPU Intel Core i7-7700HQ(Quad Core,3.8GHz, 6MB cache)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe CC20**(NAMED USER)Robbin Bull FEB2018 Order#10275; TRANSFER FROM W#20130784:CorelDRAW GraphicSuiteX6 VISA2012003433, Camtasia v9.1/Snagit2018(v18) bundle VISA2017006977 Order10251, FMPRoAdv10w/Maint P0072910 Maint release FMPro11Adv Aug2010&Maint release FMPro12Adv; SPSS Stat. PremFacPack Term License (9/20/2018-09/30/2019)emailed 9-2018;

Wired NIC 9C:EB:E8:71:10:90


Wireless NIC 9C:B6:D0:F9:AE:11


Bluetooth NIC 9C:B6:D0:F9:AE:12


AUX NIC 10:65:30:03:60:20

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Nov 27, 2018 03:48 PM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Nov 27, 2018 03:48 PM 
Update the BIOS of the laptop.
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Shina Oladiti Nov 27, 2018 03:47 PM 
Done! Check the log and it looks like it encounter
security issue and gave a critical status because
the computer shutdown.
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Shina Oladiti Nov 27, 2018 08:10 AM 
Task reassigned to Shina Oladiti.
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Reggie Johnson Nov 26, 2018 04:08 PM 
Task reassigned to UCS Tech.
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Reggie Johnson Nov 26, 2018 04:02 PM 
****This is an outgoing email****
Hi Robbin,

I need some additional information regarding 
service request #70364

Description: *11/26 12:45* computer crashing 

I was able to consult with my supervisor and was 
advised to run diagnostics on your laptop which 
will take a few hours. When is the most convenient 
time for a UCS Tech to visit your office to pick 
up your laptop?

Thanks,
Reggie
UCS Tech
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Public
Reggie Johnson Nov 26, 2018 03:44 PM 
Task reassigned to Reggie Johnson.
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Robbie Downin Nov 26, 2018 12:55 PM 
Task reassigned to UCS Tech.
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Robbie Downin Nov 26, 2018 12:55 PM 
She was on a conference call when I got there, 
waited some minutes and no change so I left.
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Robbie Downin Nov 26, 2018 12:42 PM 
Task reassigned to Robbie Downin.
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Brighton Bohnenkamp Nov 26, 2018 08:54 AM 
Robin's computer keeps crashing multiple times a 
day. She said a lot of times it happens when she is 
using her network drives
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