Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Nov 27, 2018 03:50 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101371 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude E6420 i7-2720QM (2.20GHz, 6M, 4GB)
	Serial No.	1H526Q1	Location	PDR
	CPU	Intel Core i7-2720QM(2.2GHz, 6MB cache)
	OS	Unknown	Software	WIN 7 PRO SP1(64bit), Cyberlink Power DVD9.5.1 and Roxio Creator Starter ed bundled with laptop, Microsoft Office Pro Plus 2010 from P0080492 installed as Office Pro Plus 2007, Adobe Design Std CS5.5 from P0080862
	Wired NIC	5C:26:0A:5D:B6:73
	Wireless NIC	A0:88:B4:51:BB:30
	Bluetooth NIC	68:A3:C4:4A:FD:7C

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 27, 2018 04:33 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 27, 2018 04:33 PM	It's good to go!	Add Attachment
Gino Salazar	Nov 27, 2018 03:52 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Tricia Flaherty	Nov 27, 2018 03:51 PM	This is in Science Center tutoring	Add Attachment
Tricia Flaherty	Nov 27, 2018 03:50 PM	Contact Info: no student name given see Nora Solvedt if needed but she is 3rd party	Add Attachment Public
Tricia Flaherty	Nov 27, 2018 03:50 PM	reported via phone to me by Nora In Library Admin office. The student that is suppose to log in was showing the problem to her and she didn't know who to call ... They may be having Ethernet connection issues as I believe they need to be on network to log in NOT wifi	Add Attachment