Service Request Ticket

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Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Nov 28, 2018 09:15 AM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171051 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSQGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSQGRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; , TRANSFER from W#20121259: SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SYSTAT SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010820 MAR2020;
	Wired NIC	54:BF:64:5D:26:51

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	eenriquez13@wou.edu	88925

Tracking

Entered by	Date	Memo
Erika Enriquez			Email Public
Entered by	Date	Memo
Erika Enriquez	Dec 04, 2018 12:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Erika Enriquez	Dec 04, 2018 12:50 PM	all set up and ready to go.	Add Attachment
Erika Enriquez	Dec 04, 2018 11:30 AM	Task reassigned to Erika Enriquez.	Add Attachment
Megan Thibeault	Dec 04, 2018 10:39 AM	Shins finished this up and it’s loaded in a cart in 008	Add Attachment
Robbie Downin	Dec 03, 2018 02:04 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Dec 03, 2018 02:04 PM	Called and scheduled for tomorrow, he's free from 11-2.	Add Attachment
Robbie Downin	Dec 03, 2018 01:11 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Dec 03, 2018 01:09 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Dec 03, 2018 01:09 PM	Anytime after 2pm. Cable management	Add Attachment
Robbie Downin	Nov 29, 2018 12:26 PM	Looks like the image has been applied, I'll start the basic updates/software	Add Attachment
Megan Thibeault	Nov 29, 2018 08:01 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Nov 29, 2018 08:01 AM	Please start this	Add Attachment
Tricia Flaherty	Nov 28, 2018 10:14 AM	Microsoft Wireless Desktop 2000 keyboard/mouse set an invoice is with computer	Add Attachment
Tricia Flaherty	Nov 28, 2018 09:58 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Nov 28, 2018 09:30 AM	He also has a powerpoint add in that may be more involved to transfer as it specifies one machine but the details are here OfficeOne Shape Locker v.23 (PowerPoint add-on) single user license(one machine) VISA2017006710 can be found at T:\OfficeOne_ShapeLocker	Add Attachment
Tricia Flaherty	Nov 28, 2018 09:26 AM	TRANSFER SYSTAT SigmaPlot 12.5 VISA2013003767 from W#20121259 for Mike LeMaster from T:\Systat Software\SIGMAPLOTv12	Add Attachment
Tricia Flaherty	Nov 28, 2018 09:21 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Nov 28, 2018 09:15 AM	There is a desktop PC W#20171051 and monitor W#20171135 on Inventory Counter in ITC 008 with GFA Setup form that is due to go to Mike LeMaster to replace W#20121259; He would like to schedule the replacement after Dec. 7th but will be around campus from Dec10- 21st to get that scheduled. He has some software to transfer which I will add additional notes about. He also has ordered a new wireless keyboard/mouse set that will be with the station(& invoice) that he would also like to receive with new station. He also has a swing arm setup for his current monitor so we will need to help with swapping monitors if asked.	Add Attachment