Service Request Ticket

Service Request Information

CONTACT	Name	Kavanagh, Richard	Date	Nov 28, 2018 09:38 AM
	Department	University Computing Solutions	Phone	88323
	Location		Email	kavanagr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161105 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	3ZFM2H2	Location	PDR
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511;
	Wired NIC	D4:81:D7:D6:69:C7
	Wireless NIC	F8:59:71:01:A0:77

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Nov 30, 2018 08:02 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Nov 30, 2018 08:02 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Nov 30, 2018 08:02 AM	Laptop is fixed and back with Richard.	Add Attachment
Shandelle Plasker	Nov 28, 2018 04:17 PM	Status changed from (7) Waiting for Contact to (3) Order in Process	Add Attachment
Shandelle Plasker	Nov 28, 2018 04:17 PM	Just got an email that they have shipped the part.	Add Attachment
Shandelle Plasker	Nov 28, 2018 10:04 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Nov 28, 2018 10:01 AM	Put in a dell dispatch for this. Dispatch number: SR983201595	Add Attachment
Shandelle Plasker	Nov 28, 2018 09:38 AM	The corner of the screen went between were the front cover and back cover come together. The machine is under warranty. Putting in a dell service request for them to send us a new front cover.	Add Attachment