Service Request Ticket - # 70396

Service Request Information

CONTACT Name Jensen, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Nov 28, 2018 11:23 AM
Department Social Science/ History Phone 88318
Location Email jenseki@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170672[Edit Inv] (opens in a new window) Bldg/Room ITC 008
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W246NHV29 Location Tech Laptop

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2017006552;

Wireless NIC 8C:85:90:A1:CF:2A


Bluetooth NIC 8C:85:90:A1:A1:32


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public

Entered by Date Memo
Robbie Downin Dec 06, 2018 02:36 PM
Status changed from (2) Scheduled to (5) Completed
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Robbie Downin Dec 06, 2018 02:36 PM
Task reassigned to Robbie Downin.
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Robbie Downin Dec 06, 2018 02:36 PM
Gino & I created aliases for them on the desktop, 
should be good to go
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Erika Enriquez Dec 06, 2018 08:36 AM
forgot to save them. You'll have to put them in
under her log in items
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Brighton Bohnenkamp Dec 05, 2018 04:30 PM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Dec 05, 2018 04:30 PM
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Dec 05, 2018 04:30 PM
needs help mapping drives, not showing up after she 
restarted her machine 
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Erika Enriquez Dec 05, 2018 04:12 PM
Status changed from (1) Pending to (5) Completed
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Erika Enriquez Dec 05, 2018 04:12 PM
Using 20071105[Edit Inv] for her monitor. She's good to go 
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Shina Oladiti Dec 05, 2018 03:14 PM
Task reassigned to Erika Enriquez.
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Shina Oladiti Dec 05, 2018 03:14 PM
Status changed from (2) Scheduled to (1) Pending
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Shina Oladiti Dec 03, 2018 01:28 PM
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Dec 03, 2018 01:28 PM
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Dec 03, 2018 12:58 PM
****This is an email****
Would you have time this Wednesday sometime after
10 and before 4?
Thank you!
Kimberly Jensen
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Shina Oladiti Nov 28, 2018 02:27 PM
****This is an outgoing email****
Hi Kimberly,

I need some additional information regarding
service request #70396

Description: GFA SETUP: Apple 13-inch MacBook
ProW#20170672[Edit Inv] replaces laptop W#20130548[Edit Inv] for Kim
HSS208

We would like tot let you know that your laptop is
ready to be delivered. Please, let us know when it
would be convenient to have us come in for the
setup and delivery of the laptop.

Regards,

Shina
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Public
Shina Oladiti Nov 28, 2018 02:25 PM
Task reassigned to Shina Oladiti.
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Tricia Flaherty Nov 28, 2018 11:28 AM
she mentions she uses an additional monitor for advising 
but I could not find an a record of that in invetory so 
please update the inventory listing for the monitor she is 
using.  This laptop won't support multiple monitors 
without an additional dock but she only mentioned 1 
monitor.
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Tricia Flaherty Nov 28, 2018 11:23 AM
This will be on inventory counter shelf in ITC 008 with GFA 
Setup form
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