Service Request Ticket

Service Request Information

CONTACT	Name	Manoogian, Margaret	Date	Nov 28, 2018 03:01 PM
	Department	Behavioral Sciences Division	Phone	14201
	Location		Email	manoogim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3SFS9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3SFS9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092331; MAXQDA+ v11 single user ED license from VISA2013003764, SPSS(v21) from Student(concurrent user authcode)licenses(campus edition)from P0090938, Dragon Naturally Speaking Recorder Transcription software bundles with Sony ICD-PX333D voice recorder from VISA2013003763(T:\1. Drivers\Digital_Voice_Recorder\SONY ICD-PX333D)
	Wired NIC	B8:CA:3A:B3:02:28

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Nov 29, 2018 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Nov 29, 2018 12:22 PM	Added admin rights and hid the popups, I guess windows was prompting her to 1. backup her files 2. activate windows firewall options which are both things that are handled by non- microsoft things that we provide	Add Attachment
Gino Salazar	Nov 28, 2018 04:30 PM	Task reassigned to Robbie Downin.	Add Attachment
Gino Salazar	Nov 28, 2018 04:28 PM	Rescheduled to between noon and one tomorrow. If we don't make it then she won't be back until January 7th.	Add Attachment
Gino Salazar	Nov 28, 2018 04:14 PM	I was out on tasks so will send email to reschedule	Add Attachment
Brighton Bohnenkamp	Nov 28, 2018 03:01 PM	She just logged onto her computer for the first time in a while and it is telling her to turn the firewall on and set up backup. She also needs admin rights	Add Attachment