Service Request Ticket

Service Request Information

CONTACT	Name	Breyer, Thomas	Date	Nov 29, 2018 08:32 AM
	Department	Student Health & Counseling Center	Phone	88873
	Location		Email	breyert@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20120566 (opens in a new window)	Bldg/Room	SHCC 117
	Service Tag	FK43BW1	Description	Dell Latitude E6430s 2.9GHz, 4M cache
	Serial No.	fk43bw1	Location	for use with Medicat software ( with Tom Bryer )
	CPU	Intel Core i7-3520M Processor (2.9GHz, 4M cache)
	OS	Windows 10 Enterprise 64bit	Software	Win 8 Pro 64bit downgraded to WIN 7 Pro, MS office Pro Plus 2013 from P0088157 downgraded to Pro Plus 2007
	Wired NIC	D4:BE:D9:88:08:8C
	Wireless NIC	60:67:20:D3:03:44
	Bluetooth NIC	20:16:D8:91:AE:F3

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Nov 30, 2018 04:03 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Nov 30, 2018 04:03 PM	This thing is on its last legs, he will purchase the new program	Add Attachment
Gino Salazar	Nov 30, 2018 01:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Emma Feldman	Nov 30, 2018 12:48 PM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Nov 30, 2018 12:48 PM	Task reassigned to UCS Tech.	Add Attachment
Emma Feldman	Nov 30, 2018 12:48 PM	He called back today and said that the program keeps shutting down right and the end and is not saving any data. He is available today anytime after 2pm.	Add Attachment
Shina Oladiti	Nov 29, 2018 11:37 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Nov 29, 2018 11:37 AM	Done!	Add Attachment
Shina Oladiti	Nov 29, 2018 11:03 AM	Task reassigned to Shina Oladiti.	Add Attachment
Emma Feldman	Nov 29, 2018 08:32 AM	His computer freezes up every time he attempts to access a program called CPT (runs psychological diagnostic test). When it freezes. he shuts the computer down and tries again but said this only works sometimes. He is located in SHCC 117	Add Attachment