Service Request Ticket

Service Request Information

CONTACT	Name	Roberts, Jessica	Date	Nov 29, 2018 11:40 AM
	Department	Advancement & Foundation	Phone	89385
	Location		Email	robertsjr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171252 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	J175RP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	J175RP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** NAMED USER NOV2018 SR70559 account made 11-6-2018 robertsjr@wou.edu;
	Wired NIC	D8:9E:F3:4B:F7:70

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 03, 2018 01:26 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 03, 2018 01:26 PM	Done!	Add Attachment
Shina Oladiti	Nov 29, 2018 02:21 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Nov 29, 2018 01:59 PM	Contact changed from Jessica Roberts to Jessica Roberts.	Add Attachment
Megan Thibeault	Nov 29, 2018 11:53 AM	Probably using edge and not IE	Add Attachment
Brighton Bohnenkamp	Nov 29, 2018 11:40 AM	**This is an email** I got a new computer last Friday and I am needing some assistance in logging into my banner. The WOU homepage won't load on Internet Explorer which is the normal web browser I use. And then secondly whenever I attempt to open banner on Chrome or Firefox. Can you troubleshoot this with me so I can get onto my Banner 9? Thank you,	Add Attachment