Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Dec 03, 2018 08:35 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101378 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	341WJQ1	Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	341WJQ1	Location	PDR 2023 Giveaway
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2010 from P0080862 installed as Office Pro Plus 2007, TRANSFERRED APRIL 2015 to W#20140488 --Adobe Acrobat Pro 10 WIN license from P0083034 & Adobe Design Standard CS6 WIN from P0085592
	Wired NIC	BC:30:5B:DF:8B:B7

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ucshelpdesk@wou.edu	88925

Entered by	Date	Memo
Service Request Desk			Email Public
Entered by	Date	Memo
Brighton Bohnenkamp	Dec 04, 2018 10:25 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brighton Bohnenkamp	Dec 04, 2018 10:25 AM	made contact	Add Attachment
Megan Thibeault	Dec 03, 2018 10:34 AM	Please create a contact for Avrey, she is now a staff member	Add Attachment
Robbie Downin	Dec 03, 2018 09:15 AM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Dec 03, 2018 08:57 AM	Task reassigned to Robbie Downin.	Add Attachment
Megan Thibeault	Dec 03, 2018 08:57 AM	After this is done assign it back to the SRD to create a contact for Avrey.	Add Attachment
Brighton Bohnenkamp	Dec 03, 2018 08:36 AM	Contact Info: Avrey Smith, 88431	Add Attachment Public
Brighton Bohnenkamp	Dec 03, 2018 08:35 AM	Avery Smiths computer in the print shop is saying the license is expired	Add Attachment