Service Request Ticket - # 70432

Service Request Ticket - # 70432

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Service Request Information

CONTACT	Name	Ni, Fran	Date	Dec 03, 2018 08:50 AM
	Department	Deaf Studies and Professional Studies	Phone	88038
	Location		Email	nic@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 03, 2018 02:28 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Dec 03, 2018 02:28 PM	Done! Uninstalled the Sophos and re-installed.	Add Attachment
Shina Oladiti	Dec 03, 2018 01:29 PM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Dec 03, 2018 01:05 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 03, 2018 01:05 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Dec 03, 2018 01:04 PM	In her office with students today from 1-5. Please knock on her door as it will be closed during meetings.	Add Attachment
Peter Puettmann	Dec 03, 2018 12:49 PM	havnt gotten a reply yet	Add Attachment
Peter Puettmann	Dec 03, 2018 12:13 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Dec 03, 2018 11:02 AM	**This is an outgoing email** Hi Fran, We were just following up with you regarding a service request that we have for you. (#70432) Description: 12/3 sophos fix We detected that your Sophos anti-virus isnt working properly and technician needs to come by and fix it for you. It shouldnt take longer than 10 minutes. When would a be a good time for someone to come do this? Have a good day! Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Dec 03, 2018 10:59 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Dec 03, 2018 08:50 AM	**This is an email** Hi, Could you make a service request for this? :) It looks like a tech will need to start the "Sophos Clean Service"	Add Attachment
Brighton Bohnenkamp	Dec 03, 2018 08:50 AM	**This is an email** What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150516 Path: C:\Users\nic\Downloads\iobituninstaller.exe What was detected: Generic Reputation PUA User associated with device: MASH\nic How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA.	Add Attachment