Service Request Ticket - # 70435

Service Request Information

CONTACT Name Roscoe Ammann, Lauren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 09:54 AM
Department Behavioral Sciences Division Phone 88133
Location Email roscoel@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140723[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7PBZD42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7PBZD42 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D6:B0:8B

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact rdownin17@wou.edu 88925

Tracking

Entered by Date Memo
Robbie Downin
Email

Public
Entered by Date Memo
Robbie Downin Dec 03, 2018 10:14 AM 
Status changed from (1) Pending to (5) Completed
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Robbie Downin Dec 03, 2018 10:14 AM 
BIOS couldn't see it but F12 bios setup and one 
time boot menu didn't find any issues, and it 
booted fine when selected. Told her how to 
manually boot in case the issue arises again 
and encouraged her to look into the replacement 
cycle.
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Robbie Downin Dec 03, 2018 09:55 AM 
Task reassigned to Robbie Downin.
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Brighton Bohnenkamp Dec 03, 2018 09:54 AM 
hard drive not recognized
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