Service Request Ticket - # 70437

Service Request Information

CONTACT Name McDonnell, Amy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 11:39 AM
Department Creative Arts/Theater-Dance Phone 88827
Location Email mcdonnella@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20130625[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 7HNVWZ1 Description Dell Latitude E7240 i7-4600U 2.1GHz, 4M cache
Serial No. 7hnvwz1 Location UNKNOWN | PDR

CPU Intel Core i7-4600U(2.1 GHz, 4M Cache)


OS Windows 10 Enterprise 64bit Software Microsoft Office Pro Plus 2013 from P0093568; Adobe Acrobat DC (Pro)subscription from XXXX2015004716 AUG2015; Adobe CC2015 TRANSFERRED AUG2015 SR57922 LICENSE SUBSCRIPTION CANCELED MAY2016- deserialize Adobe CC2015 then reinstall Acorbat DC

Wired NIC EC:F4:BB:11:3F:20


Wireless NIC AC:7B:A1:8E:55:DF


Bluetooth NIC AC:7B:A1:8E:55:E3

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact ucshelpdesk@wou.edu 88925

Tracking

Entered by Date Memo
Service Request Desk
Email

Public
Entered by Date Memo
Natalie Plasker Jan 10, 2019 09:23 AM 
Status changed from (1) Pending to (5) Completed
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Natalie Plasker Jan 10, 2019 09:23 AM 
Returned
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Megan Thibeault Dec 05, 2018 09:15 AM 
W20130625
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Megan Thibeault Dec 05, 2018 09:06 AM 
to be returned 1/7/19
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Erika Enriquez Dec 04, 2018 10:24 AM 
Task reassigned to Service Request Desk.
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Erika Enriquez Dec 04, 2018 10:24 AM 
make sure she hard-wires before she leaves. In outbox
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Erika Enriquez Dec 04, 2018 09:18 AM 
Task reassigned to Erika Enriquez.
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Natalie Plasker Dec 03, 2018 11:39 AM 
Would like a PC laptop
She is traveling to China, and needs a machine 
from 12/5 through 1/7
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