Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Dec 03, 2018 03:28 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160940 (opens in a new window)	Bldg/Room	ITC 301
	Service Tag	155YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	155YKH2	Location	Smart Classroom Instructor's Station UPG
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2017006552(order10108);
	Wired NIC	50:9A:4C:46:0B:14

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	franklinb@wou.edu	89267

Entered by	Date	Memo
Brittany Franklin			Email Public
Entered by	Date	Memo
Brittany Franklin	Dec 20, 2018 08:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brittany Franklin	Dec 20, 2018 08:56 AM	Everything looks good in Sophos Central! :)	Add Attachment
Robbie Downin	Dec 20, 2018 08:54 AM	Task reassigned to Brittany Newman.	Add Attachment
Robbie Downin	Dec 20, 2018 08:54 AM	Reinstalled	Add Attachment
Robbie Downin	Dec 20, 2018 08:32 AM	Task reassigned to Robbie Downin.	Add Attachment
Brittany Franklin	Dec 19, 2018 01:17 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Dec 19, 2018 01:17 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 19, 2018 01:17 PM	Services still missing, still needs to be reinstalled. Tamper Protection Code: 732019076992	Add Attachment
Shina Oladiti	Dec 04, 2018 11:28 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Dec 04, 2018 11:28 AM	Self resolved!	Add Attachment
Shina Oladiti	Dec 04, 2018 08:33 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Dec 04, 2018 08:09 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 04, 2018 08:09 AM	open today 10-12/2-5	Add Attachment
Brittany Franklin	Dec 03, 2018 03:28 PM	One of the Sophos service is missing, so it'll have to be reinstalled.	Add Attachment