Service Request Ticket - # 70445

Service Request Information

CONTACT Name Henderson, Barrett   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 03:37 PM
Department Athletics Phone 88051
Location Email hendersonb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20100659[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro with Apple Protection Plan
Serial No. SC02FDZTVDH2G Location PDR

CPU Intel Core i5(2.3GHz dual-core, 3MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office for MAC 2011 from P0079025, Adobe CS6 Design Standard for MAC/WIN from P0093734

Wired NIC 10:9A:DD:67:B2:40


Wireless NIC E0:F8:47:2F:BA:8C


Bluetooth NIC E0:F8:47:2F:BA:8D


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public

Entered by Date Memo
Reggie Johnson Apr 04, 2019 11:53 AM
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Apr 04, 2019 11:53 AM
An previous update 
failed. Ran an update 
and the alerts are 
gone. Task complete
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Reggie Johnson Apr 04, 2019 10:12 AM
Task reassigned to Reggie Johnson.
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Brittany Franklin Apr 01, 2019 09:56 AM
Priority changed from (4) Moderate Priority to (3) Priority.
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Brittany Franklin Apr 01, 2019 09:56 AM
This one still needs to be completed...
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Brittany Franklin Apr 01, 2019 09:56 AM
Task reassigned to UCS Tech.
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Brittany Franklin Jan 25, 2019 02:47 PM
Any update on this one?
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Peter Puettmann Dec 13, 2018 09:28 AM
Task reassigned to Peter Puettmann.
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Peter Puettmann Dec 12, 2018 02:27 PM
not her computer 
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Brighton Bohnenkamp Dec 12, 2018 11:11 AM
in office until 1
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Shina Oladiti Dec 12, 2018 10:33 AM
For Natasha
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Shina Oladiti Dec 12, 2018 10:33 AM
Left VM.
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Robbie Downin Dec 12, 2018 10:11 AM
This computer is used by the people at NPE for 
ticket sales, last I saw we were contacted by 
Natasha Roman about it
romann@wou.edu
phone extension 89249
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Brighton Bohnenkamp Dec 12, 2018 08:41 AM
****This is an email****
I am no longer at Western Oregon University. I 
have accepted a new position at Gonzaga 
University. If you need assistance at WOU, please 
e-mail the Director of Media Relations and 
External Operations Mark Colachico at 
colachicom@wou.edu
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Reggie Johnson Dec 12, 2018 08:38 AM
****This is an outgoing email****
Hi Barrett,

I need some additional information 
regarding service request #70445

Description: Sophos Clear Alerts on 
W20100659

We need to clear Alerts found by your 
anti-virus software sophos on your 
computer. When is a good time for a UCS 
Tech to visit your office and complete 
this task?

Thank you,

Reggie
UCS Tech 
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Public
Brittany Franklin Dec 03, 2018 03:37 PM
Try this method to clear the alerts:

Enter the tamper protection code. 
Next, click the red status on the main page of the Sophos application, which will take you to the events listing where the alert is. Finally, click "Resolve" to the right of the event entry.
If no alerts appear, try rebooting and rescanning the machine.
If none of this works, contact John or Brittany.
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