Service Request Ticket - # 70446

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 03:40 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101168[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. 55MVFQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080082 installed as Office Pro Plus 2007;TRANSFERRED TO W#20150667 SR63881 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018 SR#63879

Wired NIC BC:30:5B:DA:AB:E6

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 04, 2018 01:08 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 04, 2018 01:08 PM 
Inventory is up to date.
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Shina Oladiti Dec 04, 2018 01:05 PM 
C: W#20101168[Edit Inv] M: W#20101207[Edit Inv] and W#20120180[Edit Inv]
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Shina Oladiti Dec 04, 2018 01:04 PM 
Brought this back to the office to be PDR.
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Shina Oladiti Dec 04, 2018 08:44 AM 
Task reassigned to Shina Oladiti.
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Brittany Franklin Dec 03, 2018 03:40 PM 
Sophos failed to install correctly on this one, so it'll need a reinstall :(

Tamper protection code: 707978190821
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