Service Request Ticket - # 70447

Service Request Information

CONTACT Name Finch, Rhys   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 03:42 PM
Department Student Media Phone 89697
Location Email finchr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20121130[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3HGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3HGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:83:8E:45


TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public

Entered by Date Memo
Shina Oladiti Dec 06, 2018 03:26 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Shina Oladiti Dec 06, 2018 03:26 PM
Done!
Add Attachment
Shina Oladiti Dec 06, 2018 02:13 PM
Task reassigned to Shina Oladiti.
Add Attachment
Reggie Johnson Dec 05, 2018 04:31 PM
Task reassigned to UCS Tech.
Add Attachment
Reggie Johnson Dec 05, 2018 02:03 PM
Task reassigned to Reggie Johnson.
Add Attachment
Shina Oladiti Dec 04, 2018 11:40 AM
****This is an email****
Thanks for reaching out. I’m at home sick today, but should be 
back in the office tomorrow (Wednesday, Dec. 5) starting at 9 
am. I have a meeting from 10-noon, but Terry House will be 
unlocked.
Add Attachment
Shina Oladiti Dec 04, 2018 08:42 AM
****This is an outgoing email****
Hi Rhys,

I need some additional information regarding
service request #70447

Description: Sophos Detected Malware on W20121130

We detected some Malware on your computer that
needs to be deleted. Please, let us know when you
would be available for us to have someone come out
there to work on your computer.

Regards,

Shina
Add Attachment
Public
Brittany Franklin Dec 03, 2018 03:42 PM
Sophos says that the following is malware:
C:\program files\Hola\app\hola_svc.exe' (Technical Support reference: 1074473775)

Could you find out if the user is using this particular app? 
If not, please uninstall, then reboot and rescan the computer.

Once done, please put in my queue :)
Add Attachment