Service Request Ticket - # 70453

Service Request Information

CONTACT Name Darden, Vicki   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:08 PM
Department Deaf Studies and Professional Studies Phone 88803
Location Email dardenv@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20131016[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25MR20ZF8J7 Location PDR 2023 Giveaway

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.9 (Mavericks) Software MS Office 2011 Std for MAC from P0094155, Screemflow v4.5; CAMTASIA for Mac v3 VISA2017007245 MARCH2018;

Wired NIC 68:5B:35:D4:26:20


Wireless NIC 88:63:DF:8C:13:65


Bluetooth NIC 88:63:DF:8C:13:66

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 12, 2018 11:18 AM 
Task reassigned to Reggie Johnson.
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Reggie Johnson Dec 12, 2018 11:18 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 12, 2018 10:06 AM 
Task reassigned to UCS Tech.
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Reggie Johnson Dec 12, 2018 10:06 AM 
Reinstalled sophos 
antivirus and ran a 
scan
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Reggie Johnson Dec 12, 2018 09:55 AM 
Task reassigned to Reggie Johnson.
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Shina Oladiti Dec 11, 2018 03:41 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Dec 11, 2018 03:12 PM 
Stopped by her office, but she was not around.
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Shina Oladiti Dec 11, 2018 08:32 AM 
Task reassigned to Shina Oladiti.
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Shina Oladiti Dec 06, 2018 03:35 PM 
****This is an outgoing email****
Hi Vicki,

I need some additional information regarding
service request #70453

Description: Sophos Reinstall on W20131016

We discover that there is an issue with  Sophos
which is the anti-virus on your computer and we
are wondering when is a good time to have us come
in for re-installation of the software.

Please, let us know when you would be available
for us to come in.

Regards,

Shina
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Public
Erika Enriquez Dec 06, 2018 11:20 AM 
left vm..
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Brittany Franklin Dec 03, 2018 04:08 PM 
Sophos needs to be reinstalled on this one.

Tamper protection code: 189875896826
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