Service Request Ticket - # 70454

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:09 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131001[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LTF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:D3:DB


Bluetooth NIC 48:D7:05:B6:D3:DC

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact flahert@wou.edu 88925

Tracking

Entered by Date Memo
Tricia Flaherty
Email

Public
Entered by Date Memo
Tricia Flaherty Dec 04, 2018 11:26 AM 
Status changed from (1) Pending to (5) Completed
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Tricia Flaherty Dec 04, 2018 11:20 AM 
He was sent options on 12-3-2018 for replacement and 
responded 12-4 with wanting an Apple Laptop option.  I 
have created a New Equip Setup SR # 70473 to replace 
this laptop W#20131001[Edit Inv] with new Apple Laptop 
W#20170675[Edit Inv] . I will be closing this laptop once the 
setup  process has been completed
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Emma Feldman Dec 03, 2018 04:09 PM 
He came in with charging issues, Megan cleaned it
but it looks like the charging port is slightly
damaged and he will likely need a new GFA soon.
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