Service Request Ticket - # 70455

Service Request Information

CONTACT Name Thomas, Darryl   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:11 PM
Department Creative Arts/Theater-Dance Phone 88375
Location Email thomasd@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131104[Edit Inv] (opens in a new window) Bldg/Room MH 101
Service Tag Description Apple MacBook Pro 13-inch #MD101LL/A
Serial No. C1MMQ7SHDTY3 Location Darryl's Office or OPE212

CPU intel Core i5(2.5GHz Dual-core


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094370, QLab 4 Video Standard license from FIGURE 53 VISA2016006041 JAN2017

Wired NIC 0C:4D:E9:9F:85:4E


Wireless NIC 3C:15:C2:ED:35:66


Bluetooth NIC 3C:15:C2:ED:35:67

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact 88925

Tracking

Entered by Date Memo
UCS Tech
Email

Public
Entered by Date Memo
Brittany Franklin Apr 01, 2019 09:49 AM 
Task reassigned to UCS Tech.
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Brittany Franklin Apr 01, 2019 09:49 AM 
Priority changed from (2) High Priority to (1) Highest Priority.
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Brittany Franklin Apr 01, 2019 09:49 AM 
This computer still need Sophos reinstalled on it.
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Reggie Johnson Jan 11, 2019 07:52 AM 
****This is an outgoing email****
Hi Darryl,

I need some additional information regarding service 
request #70455

Description: Sophos Reinstall on W20131104

Your antivirus Sophos is missing services, and 
needs to be reinstalled. When is a convenient date 
and time for a UCS Tech to visit your office and 
update your laptop?

Thanks,

Reggie
UCS Tech
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Public
Brittany Franklin Dec 19, 2018 12:57 PM 
Task reassigned to Account Administration.
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Brittany Franklin Dec 19, 2018 12:57 PM 
See SR #70326 (computer still has issues)
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Reggie Johnson Dec 19, 2018 08:38 AM 
****This is an outgoing email****
Hi Darryl,

I need some additional information regarding 
service request #70455

Description: Sophos Reinstall on W20131104

We detected missing services and must reinstall 
your antivirus software. When is a good time for a 
UCS Tech to visit your office and complete this 
task?

Thanks,

Reggie
UCS Tech
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Public
Erika Enriquez Dec 06, 2018 11:28 AM 
Task reassigned to Erika Enriquez.
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Erika Enriquez Dec 06, 2018 11:28 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Dec 03, 2018 04:11 PM 
Missing Sophos services, needs to be reinstalled.
Tamper protection code: 991367682251
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