Service Request Ticket - # 70456

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:32 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130217[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 284M8Y1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 284M8Y1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 10 Enterprise 64bit Software Office Pro Plus 2013 from P0091562; This station gets full Adobe CC2015 for WIN from Student LAB license

Wired NIC B8:CA:3A:8A:D7:85

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact

Tracking

Entered by Date Memo
Self Resolved
Email

Public
Entered by Date Memo
Brittany Franklin Dec 10, 2018 10:18 AM 
Task reassigned to Self Resolved.
 Add Attachment
Brittany Franklin Dec 10, 2018 10:18 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brittany Franklin Dec 10, 2018 10:18 AM 
Sophos fixed its issue with alerts not clearing. Yay! :)
 Add Attachment
Brittany Franklin Dec 03, 2018 04:32 PM 
Try this method to clear the alerts:

Enter the tamper protection code. 
Next, click the red status on the main page of the Sophos application, which will take you to the events listing where the alert is. Finally, click "Resolve" to the right of the event entry.
If no alerts appear, try rebooting and rescanning the machine.
If none of this works, contact John or Brittany.
 Add Attachment