Service Request Ticket - # 70457

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:35 PM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20140843[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description iMac, 21.5-inch, Intel Core i5, 2.7GHz, Quad core
Serial No. D25PW0SCF8J7 Location Going to PDR

CPU Intel Core i5(2.7GHz Quade-core, 6MB L3)


OS MAC OS X 10.10 (Yosemite) Software MS Office 2011 Std for MAC from xxxx2014004298, Adobe CC*FULLMAC serialized desktop from XXXX2014004265 CHANGED to SHARED DEVICE OCT2019 SR#73795

Wired NIC 98:5A:EB:D0:28:39


Wireless NIC B8:09:8A:D7:FC:79


Bluetooth NIC B8:09:8A:D7:FC:7A

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 06, 2018 09:09 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 06, 2018 09:09 AM 
Task completed
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Reggie Johnson Dec 06, 2018 08:48 AM 
Task reassigned to Reggie Johnson.
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Brittany Franklin Dec 03, 2018 04:35 PM 
Sophos needs to be reinstalled on this one, as services aren't 
working.
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