Service Request Ticket - # 70458

Service Request Ticket - # 70458

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Service Request Information

CONTACT	Name	Monge, Robert	Date	Dec 03, 2018 04:36 PM
	Department	Library & Media Services	Phone	88887
	Location		Email	monger@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141147 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3VTHV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	3VTHV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298; TRANSFERRED from W#20110897 SR59533 MAR2016: Adobe Captivate 5 WIN from P0076330, Articulate Studio 2nd Edtion Pro from VISA2008/08/1104:08:47 upgraded to Articulate Studio '09 VISA2010001822, CrazyTalk 5 Pro from VISA2008/08/1104:08:57, upgrade Techsmith SnagIt WINv11.2 & Camtasia Studio WINv8.1 from VISA2013003723; Adobe CC20**(NAMED USER)Robert Monge subscription APR2018 Order#10447;
	Wired NIC	98:90:96:D5:7E:E9

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Dec 10, 2018 07:53 AM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Dec 10, 2018 07:53 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Dec 10, 2018 07:53 AM	looks good to go in sophos	Add Attachment
Megan Thibeault	Dec 10, 2018 07:52 AM	**This is an outgoing email Hi Robert, I need some additional information regarding service request #70458 Description: Monday 9am** Sophos Start Services on W20141147 I've checked on your computers status in sophos today and the service that was turned off is back on. A reboot to the machine probably fixed it. Thanks, Megan	Add Attachment Public
Shina Oladiti	Dec 07, 2018 04:42 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 07, 2018 04:42 PM	Told him i will check back on Monday 9am.	Add Attachment
Shina Oladiti	Dec 07, 2018 04:41 PM	Syopped by but needed Tamper protection.	Add Attachment
Shina Oladiti	Dec 07, 2018 01:26 PM	Task reassigned to Shina Oladiti.	Add Attachment
Peter Puettmann	Dec 06, 2018 01:47 PM	Task reassigned to UCS Tech.	Add Attachment
Peter Puettmann	Dec 06, 2018 01:47 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Peter Puettmann	Dec 06, 2018 01:30 PM	**This is an outgoing email** Hi Robert, We need a technician to come out and look at your Sophos Anti-vius on your pc (W#20141147). When would be a good time for a tech to come do that? thank you and have a good day! --Peter, UCS Tech	Add Attachment Public
Peter Puettmann	Dec 04, 2018 12:27 PM	Task reassigned to Peter Puettmann.	Add Attachment
Reggie Johnson	Dec 04, 2018 10:22 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 04, 2018 10:13 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Dec 03, 2018 04:36 PM	The "Sophos Network Threat Protection" service needs to be started.	Add Attachment