Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Dec 03, 2018 04:41 PM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150264 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	580GH72	Description	Dell Latitude E6440, i7-4610M Processor
	Serial No.	580GH72	Location	PDR
	CPU	Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 or higher(MS Desktop Ed license) from XXXX2015004715
	Wired NIC	F8:CA:B8:48:B9:B0
	Wireless NIC	80:00:0B:D4:B4:AD
	Bluetooth NIC	80:00:0B:D4:B4:B1

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Dec 19, 2018 10:30 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 19, 2018 09:25 AM	Uninstalled detected PUA bytedefender.exe. Reinstalled sophos and ran a scan.	Add Attachment
Reggie Johnson	Dec 19, 2018 08:31 AM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Dec 17, 2018 11:36 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Dec 17, 2018 11:36 AM	Went in to check but i was told the laptop is not in the office for now that someone probably take it out.	Add Attachment
Shina Oladiti	Dec 17, 2018 10:45 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Dec 17, 2018 07:32 AM	Task reassigned to UCS Tech.	Add Attachment
Erika Enriquez	Dec 06, 2018 11:22 AM	Task reassigned to Erika Enriquez.	Add Attachment
Erika Enriquez	Dec 06, 2018 11:22 AM	LIB	Add Attachment
Reggie Johnson	Dec 04, 2018 01:33 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Dec 04, 2018 10:07 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brittany Franklin	Dec 03, 2018 04:41 PM	Sophos failed to install correctly, needs a reinstall. Tamper Protection Code: 079060515653	Add Attachment