Service Request Ticket - # 70460

Service Request Ticket - # 70460

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Service Request Information

CONTACT	Name	Gauntz, Danielle	Date	Dec 03, 2018 04:43 PM
	Department	University Computing Solutions	Phone	88215
	Location		Email	gauntzd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150429 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple MacBook Pro 15-inch w/ Retina Display #Z0RG
	Serial No.	C02RG1SJG8WM	Location	Going to PDR
	CPU	Intel Core i7(2.5GHz quad, 6MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	MS Office 2016 Std for MAC from xxxx2015004715; Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop
	Wireless NIC	F4:5C:89:B9:4C:13
	Bluetooth NIC	F4:5C:89:B9:4C:14

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact

Tracking

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Megan Thibeault	Mar 12, 2019 03:58 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Mar 12, 2019 03:58 PM	Task reassigned to Self Resolved.	Add Attachment
Megan Thibeault	Mar 12, 2019 03:58 PM	SR71389	Add Attachment
Peter Puettmann	Feb 26, 2019 09:41 AM	LEFT VM	Add Attachment
Megan Thibeault	Feb 26, 2019 09:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Feb 26, 2019 09:04 AM	See if you can check this out today?	Add Attachment
Megan Thibeault	Feb 26, 2019 09:03 AM	This looks like it still has an error within sophos	Add Attachment
Reggie Johnson	Feb 22, 2019 12:11 PM	rebooted and ran a scan	Add Attachment
Reggie Johnson	Feb 20, 2019 08:34 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Feb 19, 2019 11:23 AM	**This is an outgoing email** Hi Danielle, I need some additional information regarding service request #70460 Description: Sophos Clear Alerts on W20150429 When is a good date and time for a UCS Tech to visit your office and take care of this task? We need to clear alerts found on your Sophos anti-virus software. Thanks, UCS Tech	Add Attachment Public
Reggie Johnson	Feb 19, 2019 10:22 AM	Task reassigned to Reggie Johnson.	Add Attachment
Megan Thibeault	Feb 19, 2019 08:29 AM	Please contact	Add Attachment
Megan Thibeault	Feb 19, 2019 08:29 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Feb 19, 2019 08:29 AM	Danielle should be back now	Add Attachment
Megan Thibeault	Jan 23, 2019 10:20 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Reggie Johnson	Dec 12, 2018 10:13 AM	Danielle is on maternity leave until mid Feb	Add Attachment
Brittany Franklin	Dec 03, 2018 04:43 PM	Try this method to clear the alerts: Enter the tamper protection code. Next, click the red status on the main page of the Sophos application, which will take you to the events listing where the alert is. Finally, click "Resolve" to the right of the event entry. If no alerts appear, try rebooting and rescanning the machine. If none of this works, contact John or Brittany.	Add Attachment