Service Request Ticket - # 70462

Service Request Information

CONTACT Name Worotikan, Albert   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 03, 2018 04:46 PM
Department Campus Dining Phone 88382
Location Email worotikana@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160282[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag FS15MC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. FS15MC2 Location PDR

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:27:78:4C


Wireless NIC 40:49:0F:A3:CC:F5

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Apr 05, 2019 09:32 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Kyle Morell Apr 05, 2019 09:32 AM 
Alerts were removed
 Add Attachment
Brittany Franklin Apr 01, 2019 11:08 AM 
Code: 332847007528
 Add Attachment
Megan Thibeault Jan 28, 2019 09:43 AM 
Task reassigned to Kyle Morell.
 Add Attachment
Megan Thibeault Jan 28, 2019 09:43 AM 
Kyle can you work on this please?
 Add Attachment
Brittany Franklin Jan 25, 2019 01:47 PM 
Task reassigned to UCS Tech.
 Add Attachment
Brittany Franklin Jan 04, 2019 11:35 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Brittany Franklin Dec 19, 2018 11:41 AM 
Priority changed from (4) Moderate Priority to (3) Priority.
 Add Attachment
Shina Oladiti Dec 12, 2018 10:39 AM 
Task reassigned to Kyle Morell.
 Add Attachment
Reggie Johnson Dec 12, 2018 10:30 AM 
****This is an outgoing email****
Hi Albert,

I need some additional information regarding service request #70462

Description: Sophos Clear Alerts on W20160282

We need to clear alerts from your Sophos antivirus. When is a good 
time for a UCS Tech to visit your office and complete this task?

Thanks,

Reggie
UCS Tech
 Add Attachment
Public
Brittany Franklin Dec 03, 2018 04:46 PM 
Try this method to clear the alerts:

Enter the tamper protection code. 
Next, click the red status on the main page of the Sophos application, which will take you to the events listing where the alert is. Finally, click "Resolve" to the right of the event entry.
If no alerts appear, try rebooting and rescanning the machine.
If none of this works, contact John or Brittany.
 Add Attachment