Service Request Ticket - # 70465

Service Request Information

CONTACT Name DeVoe, Cinda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2018 08:03 AM
Department College of Liberal Arts and Sciences Phone 88206
Location Email devoec@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20150667[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 9RP4JB2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 9RP4JB2 Location PDR 2023 Giveaway

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2015004715;TRANSFERRED FROM W#20101168 AUG2017--Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop JUNE2017-APRIL2018

Wired NIC 18:66:DA:13:C9:3A

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 04, 2018 08:32 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 04, 2018 08:32 AM 
Response time for the outlook exceeds its time
threshold while trying to open the program which
is why it hang.
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Shina Oladiti Dec 04, 2018 08:07 AM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Dec 04, 2018 08:03 AM 
Cinda hasn't been in in a few days, and said 
someone else had used her computer while she was 
gone. She has returned and now nothing is working 
and it seems o be frozen up.
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