Service Request Ticket - # 70473

Service Request Ticket - # 70473

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Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Dec 04, 2018 11:15 AM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170675 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W24EXHV29	Location	Old Ed
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:F3:8F
	Bluetooth NIC	8C:85:90:AB:85:8F

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Dec 19, 2018 11:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Dec 19, 2018 11:54 AM	Got him all set up!	Add Attachment
Brighton Bohnenkamp	Dec 19, 2018 10:52 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Robbie Downin	Dec 18, 2018 08:04 AM	Received: I got my days mixed up and can't come to campus today to trade laptops. Could I come by UCS tomorrow around 10:30 or 11am to get my new laptop, instead of today?	Add Attachment
Robbie Downin	Dec 12, 2018 10:05 AM	He'll need to be granted admin rights before he leaves with the laptop	Add Attachment
Robbie Downin	Dec 12, 2018 10:03 AM	Task reassigned to Service Request Desk.	Add Attachment
Robbie Downin	Dec 12, 2018 10:01 AM	Received: Now that finals are over I'm not on campus consistently until January. Could I come by UCS next Tuesday morning to pick it up?	Add Attachment
Robbie Downin	Dec 11, 2018 04:04 PM	Placing in the outbox, will move back to inventory setup if I don't receive a response by friday	Add Attachment
Robbie Downin	Dec 11, 2018 04:02 PM	**This is an outgoing email** Hi Kenneth, I need some additional information regarding service request #70473 Your new laptop is ready for use, when is a good time and day for one of our techs to bring it to you? Robbie Downin UCS Student Techs	Add Attachment Public
Robbie Downin	Dec 11, 2018 04:01 PM	Imaging finished, will email about delivery	Add Attachment
Robbie Downin	Dec 10, 2018 08:20 AM	started imaging	Add Attachment
Megan Thibeault	Dec 10, 2018 08:00 AM	Task reassigned to Robbie Downin.	Add Attachment
Tricia Flaherty	Dec 04, 2018 11:25 AM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Dec 04, 2018 11:17 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Tricia Flaherty	Dec 04, 2018 11:15 AM	Apple 13-inch MacBook Pro W#20170675 is on inventory counter shelf in ITC008 with GFA setup form to replace W#20131001 for Ken in RWEC228 . This is high priority as his current laptop is having charging port issues(SR70454)	Add Attachment