Service Request Ticket - # 70478

Service Request Information

CONTACT Name Ni, Fran   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 04, 2018 02:08 PM
Department Deaf Studies and Professional Studies Phone 88038
Location Email nic@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150516[Edit Inv] (opens in a new window) Bldg/Room ACK
Service Tag 7VTWR72 Description Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
Serial No. 7vtwr72 Location UNKNOWN | PDR

CPU Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)


OS Windows 7 Enterprise Software Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;
TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 18, 2018 03:32 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 18, 2018 03:31 PM 
Task reassigned to Shina Oladiti.
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Reggie Johnson Dec 14, 2018 08:12 AM 
SR 68855
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Reggie Johnson Dec 12, 2018 11:09 AM 
****This is an outgoing email****
Hi Fran,

I need some additional information 
regarding service request #70478

Description: [MEDIUM] Alert for Sophos 
Central manual clean up


Was wondering when is a good time to 
come in and
work on your computer as there is 
potentially
unwanted application that could harm 
your computer.

Please, let us know when is convenient 
for you to
have us come in. 

Regards,

Reggie
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Public
Shina Oladiti Dec 06, 2018 03:47 PM 
****This is an outgoing email****
Hi Fran,

I need some additional information regarding
service request #70478

Description: [MEDIUM] Alert for Sophos Central
manual clean up

Was wondering when is a good time to come in and
work on your computer as there is potentially
unwanted application that could harm your computer.

Please, let us know when is convenient for you to
have us come in. 

Regards,

Shina
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Public
Erika Enriquez Dec 06, 2018 09:02 AM 
left vm for availability..
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Emma Feldman Dec 04, 2018 02:09 PM 
****This is an email****

Could you make a ticket for somebody to help the
user ChungFan(Fran) Ni empty their trash so that
this message will go away? :)

Brittany Newman
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Emma Feldman Dec 04, 2018 02:08 PM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20150516

Path:
C:\$Recycle.Bin\S-1-5-21-2161550645-8252473-3133604535-24327\$RG4PAH2.exe

What was detected: Generic Reputation PUA

User associated with device: W20150516\ucsadmin

How severe it is: Medium

What Sophos has done so far: We attempted to clean
up a PUA.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.
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