Service Request Ticket - # 70479

Service Request Ticket - # 70479

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Service Request Information

CONTACT	Name	Harwell, Amy	Date	Dec 04, 2018 03:04 PM
	Department	Natural Science Division	Phone	88891
	Location		Email	harwella@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20140727 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	7P93F42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	7P93F42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 2013 from XXXX2014004298;
	Wired NIC	98:90:96:D6:8B:21

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Dec 06, 2018 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Dec 06, 2018 10:07 AM	Hi Bradley, I was away from my office for a couple of hours and my computer went to sleep, but it looks like the fix worked. I am able to open Adobe Pro again. Thanks, Peggy	Add Attachment
Bradley Karkanen	Dec 05, 2018 02:04 PM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#70479) Description: 12/4 Adobe Acrobat DC It shows that it is installed on our end now. Let us know if you have any issues. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Dec 05, 2018 08:21 AM	**This is an outgoing email** Hi Amy, We were just following up with you regarding a service request that we have for you. (#70479) Description: 12/4 Adobe Acrobat DC We are currently pushing Acrobat to your machine. Please leave it on for the rest of the day. It should be done in under an hour. If it doesn't pop up on your desktop or in the start menu please let us know. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Dec 05, 2018 08:19 AM	It shows that it is installing.	Add Attachment
Bradley Karkanen	Dec 05, 2018 08:19 AM	I set it to push. I set it to push outside the service window so it should start immediately.	Add Attachment
Megan Thibeault	Dec 05, 2018 07:46 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Alix Karkanen	Dec 04, 2018 03:04 PM	Amy had a computer re-imaged but adobe acrobat was not reinstalled. She will be in her office 8-10:30am tomorrow, 12-2 Thursday, and 8-9:30am on Friday.	Add Attachment