Service Request Ticket

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Service Request Information

CONTACT	Name	Westervelt-Parker, Kara	Date	Dec 05, 2018 08:15 AM
	Department	Registrar’s Office	Phone	88189
	Location		Email	westerveltparkerk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150253 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	5SG2462	Description	Dell Latitude E7250 (i5-5300U, 8GB RAM 256HD)
	Serial No.	5SG2462	Location	PDR
	CPU	Intel Core i5-5300U(Dual Core, 2.3GHz, 3M, 15W)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license XXXX2015004715; PL/SQL Developer v12 VISA2017007618(has annual renewal OCT);
	Wired NIC	F8:CA:B8:4B:D3:E0
	Wireless NIC	DC:53:60:6E:D9:1C
	Bluetooth NIC	DC:53:60:6E:D9:20

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Dec 07, 2018 02:43 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shandelle Plasker	Dec 07, 2018 02:43 PM	This has been delivered and setup.	Add Attachment
Shandelle Plasker	Dec 07, 2018 12:17 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Dec 07, 2018 12:16 PM	Task reassigned to Erika Enriquez.	Add Attachment
Shandelle Plasker	Dec 07, 2018 12:01 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Brighton Bohnenkamp	Dec 07, 2018 10:14 AM	**This is an email** Hello! You guys have my laptop for updating Windows 10 on it and I've got a loaner and you'd said you'd return my laptop to me sometime today. I wanted to let you know I am leaving work at 1pm today, so if the update isn't done by then, the exchange of laptops can happen on Monday! Thanks, Kara	Add Attachment
Erika Enriquez	Dec 07, 2018 10:03 AM	Looking into the P-SQL stuff..	Add Attachment
Erika Enriquez	Dec 07, 2018 09:26 AM	Task reassigned to Erika Enriquez.	Add Attachment
Robbie Downin	Dec 06, 2018 03:29 PM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Dec 06, 2018 01:37 PM	started the computer imaging, their laptop bag is beneath Gino's desk	Add Attachment
Robbie Downin	Dec 06, 2018 01:25 PM	Task reassigned to Robbie Downin.	Add Attachment
Robbie Downin	Dec 06, 2018 01:25 PM	bringing her that desk loaner, W#20150719	Add Attachment
Peter Puettmann	Dec 06, 2018 01:22 PM	robbie enjoys eating kale	Add Attachment
Megan Thibeault	Dec 05, 2018 04:28 PM	I have a newer loaner on my desk if someone wants to use this one for her while we update her machine to Windows 10. Make sure all local files are moved and bookmarks.	Add Attachment
Megan Thibeault	Dec 05, 2018 08:27 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Dec 05, 2018 08:27 AM	Please prep a loaner, and grab her laptop to upgrade to Windows 10.	Add Attachment
Megan Thibeault	Dec 05, 2018 08:27 AM	**This is an email** Kara, Tomorrow will work better for our schedule. I will have a tech come get in contact with you tomorrow afternoon and bring you a loaner. Thanks, Megan	Add Attachment
Megan Thibeault	Dec 05, 2018 08:26 AM	**This is an email** Today before 1pm is good! Or tomorrow afternoon! Just let me know! -Kara	Add Attachment
Megan Thibeault	Dec 05, 2018 08:19 AM	**This is an email** Kara, When would be a good time for get your laptop updated to Windows 10? Please make sure all local files, desktop files, bookmarks are all backed up to your H Drive. We can provide a loaner while we update your machine. Thanks, Megan	Add Attachment
Megan Thibeault	Dec 05, 2018 08:15 AM	**This is an email** Hi! I have a laptop that does not have Windows 10 on it yet and I'd love the upgrade! My machine number is 20150253. Let me know when you can come install Windows 10 for me! Thanks, Kara	Add Attachment