Service Request Ticket - # 70486

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 05, 2018 08:36 AM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150216[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag 3SPJ662 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3SPJ662 Location Peggy Malloy, TRI

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65344;

Wired NIC F8:CA:B8:1D:5E:C2


Wireless NIC 80:00:0B:D1:6F:1E


Bluetooth NIC 80:00:0B:D1:6F:22

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Dec 05, 2018 04:30 PM 
Status changed from (1) Pending to (5) Completed
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Bradley Karkanen Dec 05, 2018 04:30 PM 
***This is an email***
Hi Bradley,

I was away from my office for a couple of hours and my 
computer went to sleep, but it looks like the fix worked. I am 
able to open Adobe Pro again.

Thanks,
Peggy
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Bradley Karkanen Dec 05, 2018 02:14 PM 
****This is an outgoing email****
Hi Peggy,

We were just following up with you regarding a service 
request that we have for you.  (#70486)

Description: Adobe Pro DC

I pushed the fix to your machine. If possible please make 
sure it is on for at least the next hour or two. I will check in 
with it from our end and let you know when it finishes up.

Thanks,
Bradley Karkanen
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Public
Megan Thibeault Dec 05, 2018 08:37 AM 
added attachment
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Megan Thibeault Dec 05, 2018 08:36 AM 
asking for WOU#
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image.png
Megan Thibeault Dec 05, 2018 08:36 AM 
****This is an email****
Hi,

I have Adobe Pro DC on my computer and all of a 
sudden today it's asking me to sign in. Is 
there a university account number I'm supposed 
to use?
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