Service Request Ticket - # 70498

Service Request Ticket - # 70498

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Service Request Information

CONTACT	Name	LeMaster, Michael	Date	Dec 06, 2018 10:11 AM
	Department	Natural Science Division	Phone	88136
	Location		Email	lemastm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171051 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSQGRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSQGRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; , TRANSFER from W#20121259: SigmaStat v3.1.1 and SigmaPlot v9.0.1 from P0056776 UPGRADED to SYSTAT SigmaPlot 12.5 VISA2013003767 OCT2013; OfficeOne Shape Locker v.23 (PowerPoint add-on) single user VISA2017006710 SEPT2017; Camtasia_Ed_2019-Snagit2020Bundle VISA2019010820 MAR2020;
	Wired NIC	54:BF:64:5D:26:51

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Dec 07, 2018 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Dec 07, 2018 08:29 AM	*This is an email* Bradley, Thanks - it worked! Happy holidays! Cheers, Mike	Add Attachment
Bradley Karkanen	Dec 06, 2018 01:03 PM	**This is an outgoing email** Hi Michael, We were just following up with you regarding a service request that we have for you. (#70498) Description: 12/6 soon 'Microsoft store if blocked' I pushed the app to your machine. We were able to get it to work with our management system bypassing the Store. It might take a few minutes it should pop right up in your start menu though. If you don't see it in the next half hour let us know. Thanks, Bradley Karkanen	Add Attachment Public
Bradley Karkanen	Dec 06, 2018 01:01 PM	I pushed it to the machine.	Add Attachment
Tricia Flaherty	Dec 06, 2018 11:51 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Tricia Flaherty	Dec 06, 2018 11:51 AM	I talked with Mike LeMaster and told him that we have found an offline method for this App and Bradley will contact him and let him know when he is able to "distribute" it to his computer W#20171051 as a Windows 10 app	Add Attachment
Tricia Flaherty	Dec 06, 2018 11:50 AM	Bradley and I worked on downloading a Offline distribution " package to push through SCCM of the 3 day trial version of 3D Medical Complete Anatomy(in-app purchase for usage) for LeMaster to look at and see if he wants a subscription license class demo purposes for himself	Add Attachment
Erika Enriquez	Dec 06, 2018 11:37 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Erika Enriquez	Dec 06, 2018 11:18 AM	bradley and tricia are talking about it	Add Attachment
Erika Enriquez	Dec 06, 2018 10:24 AM	3d medical. anatomy program.	Add Attachment
Brighton Bohnenkamp	Dec 06, 2018 10:11 AM	Is trying to download a free program but it is telling him microsoft store is blocked	Add Attachment