Service Request Ticket - # 70502

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2018 02:40 PM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131001[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple Macbook Air 13.3-inch #Z0P0
Serial No. C02MQ5LTF6T6 Location PDR

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.14 (Mojave) Software MS Office 2011 Std for MAC from P0094155

Wireless NIC 48:D7:05:B6:D3:DB


Bluetooth NIC 48:D7:05:B6:D3:DC

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 25, 2019 01:59 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Jan 25, 2019 01:59 PM 
Computer has been wiped completely!
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Gino Salazar Jan 23, 2019 04:58 PM 
Status changed from (4) On Hold to (1) Pending
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Gino Salazar Jan 23, 2019 04:58 PM 
Been a month, will wipe and then this will be taken care of
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Gino Salazar Jan 07, 2019 10:07 AM 
Status changed from (1) Pending to (4) On Hold
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Gino Salazar Dec 21, 2018 10:05 AM 
Priority changed from (3) Priority to (5) Low Priority.
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Gino Salazar Dec 20, 2018 10:06 AM 
I will take care of this once we wipe the laptop, he asked if we could 
wait a month before we wipe it
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Megan Thibeault Dec 20, 2018 07:29 AM 
Task reassigned to Giovanni Salazar.
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Reggie Johnson Dec 13, 2018 10:18 AM 
This SR is connected with SR 70473. A GFA set up is 
scheduled for *12/18 morning* where he will replace 
20131001[Edit Inv] with 20170675[Edit Inv]
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Reggie Johnson Dec 12, 2018 03:38 PM 
****This is an email****
I'm off campus until the winter break is over, 
but am coming in Tuesday morning to get a new 
laptop and give this one up, as UCS has a 
separate service request to give me a new laptop.

Regards,
Ken
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Reggie Johnson Dec 12, 2018 10:27 AM 
****This is an outgoing email****
Hi Kenneth,

I need some additional information 
regarding service request #70502

Description: [MEDIUM] Alert for Sophos 
Central: Manual clean up

Your Sophos antivirus could not clean up 
potentially unwanted applications (PUA) 
on your machine. When is a good time for 
a UCS Tech to visit your office to 
manually clean your device? 

Reggie
UCS Tech
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Public
Brittany Franklin Dec 06, 2018 04:53 PM 
Once done with this, please put in my queue so I can remove the 
alerts :)
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Emma Feldman Dec 06, 2018 02:40 PM 
Sophos Central Event Details for Western Oregon
University

What happened: We could not clean up a potentially
unwanted application (PUA).

Where it happened: W20131001

Path:
/Volumes/Player/Player_361.app/Contents/MacOS/Aa1wjWZK

What was detected: Bundlore

User associated with device: W20131001\caranok

How severe it is: Medium

What Sophos has done so far: We attempted to clean up.

What you need to do: In the Sophos Central Admin
console, go to the Alerts page and find the PUA
alert. Click on the PUA name to see details and
cleanup advice on the Sophos website. Then go to
the affected computer and clean up the PUA manually.

Help sources:

Sophos Central specific articles:
http://sophos.com/support/knowledgebase/b/9000.aspx.

Sophos Central Frequently Asked Questions (FAQ) -
http://www.sophos.com/support/knowledgebase/119598.aspx.
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