Service Request Ticket - # 70504

Service Request Information

CONTACT Name Malloy, Peggy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 06, 2018 04:24 PM
Department The Research Institute Phone 88598
Location Email malloyp@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150216[Edit Inv] (opens in a new window) Bldg/Room TODD 248
Service Tag 3SPJ662 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3SPJ662 Location Peggy Malloy, TRI

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 10 Enterprise 64bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop OCT2017 SR65344;

Wired NIC F8:CA:B8:1D:5E:C2


Wireless NIC 80:00:0B:D1:6F:1E


Bluetooth NIC 80:00:0B:D1:6F:22

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Dec 10, 2018 08:16 AM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Dec 10, 2018 08:13 AM 
Deleting Peggy account from the machine seemed to 
fix the issue. PowerPoint is working correctly.
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Erika Enriquez Dec 07, 2018 09:25 AM 
Task reassigned to Reggie Johnson.
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Erika Enriquez Dec 07, 2018 08:19 AM 
Task reassigned to Erika Enriquez.
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Alix Karkanen Dec 06, 2018 04:24 PM 
Peggy has been trying to access power point all 
day but it is not working. She restarted her 
computer but it did not work. She will be here 
until five today and all day tomorrow except 
for 1-2:30
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