Service Request Ticket - # 70506

Service Request Information

CONTACT Name Debolt, Kaylee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2018 08:25 AM
Department Phone 88673
Location Email gentlehouse@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160415[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3CMXRD2 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 3CMXRD2 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511

Wired NIC 18:66:DA:1C:1A:A4

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Dec 11, 2018 09:13 AM 
Status changed from (2) Scheduled to (5) Completed
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Peter Puettmann Dec 11, 2018 09:13 AM 
Nicole Gebbie shot me an email saying everything
is working fine.
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Peter Puettmann Dec 11, 2018 08:16 AM 
****This is an outgoing email****
Hi Kaylee,

We were just following up with you regarding a
service request that we have for you.  (#70506)

Description: *12/7 before 12* drive doesn't stay
mapped 

We did some changes on our end to the drives. Do
they map properly for you now? If not please call
the front desk at 88925. Thank you! 

Thanks,
Peter Puettmann
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Public
Peter Puettmann Dec 11, 2018 08:15 AM 
Task reassigned to Peter Puettmann.
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Brittany Franklin Dec 10, 2018 11:55 AM 
Task reassigned to UCS Tech.
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Brittany Franklin Dec 10, 2018 11:54 AM 
Changed GPOs last week.
Can one of you check in and make sure drives are being mapped for 
student workers? :)
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Brittany Franklin Dec 07, 2018 10:19 AM 
Went with Erika to the Cottage to take a look. Turns out all student 
workers in Advancement are having issues with the I Drive. Will take a 
look at the GPOs applied to see where the issue lies.
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Erika Enriquez Dec 07, 2018 10:01 AM 
Task reassigned to Network Support.
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Erika Enriquez Dec 07, 2018 09:28 AM 
Task reassigned to Erika Enriquez.
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Brighton Bohnenkamp Dec 07, 2018 08:25 AM 
kaylee is working in the fish bowl of the cottage 
upstairs and has to map her idrive every time she 
needs it but now the software "razor edge" is not 
registering her drives as active
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