Service Request Ticket - # 70513

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Dec 07, 2018 01:15 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 3TXL062 Description Dell Latitude E6440 Intel i7-4610M (3.0GHz, 4M)
Serial No. 3TXL062 Location PDR

CPU Intel Core i7-4610M(3.0 GHz, 4M) 4th GEN


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Education-(EES) OFFICE for WIN xxxx2015004715. AsureId, configured to push ID photos to Oracle db

Wired NIC 20:47:47:D5:DB:E3


Wireless NIC 80:00:0B:BD:B8:57


Bluetooth NIC 80:00:0B:BD:B8:5B

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Dec 11, 2018 09:25 AM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Dec 11, 2018 09:25 AM 
Delivered the laptop to Chelsee.
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Shina Oladiti Dec 11, 2018 09:10 AM 
Priority changed from (3) Priority to (2) High Priority.
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Shina Oladiti Dec 11, 2018 09:10 AM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Dec 11, 2018 08:50 AM 
Task reassigned to UCS Tech.
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Brighton Bohnenkamp Dec 11, 2018 08:50 AM 
needs to be dropped off
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Shina Oladiti Dec 10, 2018 04:09 PM 
It is in OUTBOX
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Shina Oladiti Dec 10, 2018 03:15 PM 
Ready to be delivered.
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Shina Oladiti Dec 10, 2018 10:21 AM 
Installing Adobe Acrobat Pro
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Shina Oladiti Dec 07, 2018 02:25 PM 
Imaging the machine now.
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Shina Oladiti Dec 07, 2018 01:43 PM 
The hard drive is faulty. Did a diagnostics on it
and it did not past the hard drive test. Will swap
the hard drive.
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Shina Oladiti Dec 07, 2018 01:23 PM 
Task reassigned to Shina Oladiti.
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Emma Feldman Dec 07, 2018 01:15 PM 
She dropped off a department laptop that is not
starting up and seems frozen on the startup page.
She said it has been stuck on it for over an hour
and was having similar issues yesterday while it
was hardwired. She also wants us to know that this
is one of the laptops that has the ID card program
on it. She would like someone to call at some
point to give her an update on the laptop and time
frame.
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