Service Request Ticket - # 70515

Service Request Ticket - # 70515

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Dec 10, 2018 08:54 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150516 (opens in a new window)	Bldg/Room	ACK
	Service Tag	7VTWR72	Description	Dell Latitude E7250 (i7-5600U, 8GB RAM 256HD)
	Serial No.	7vtwr72	Location	UNKNOWN \| PDR
	CPU	Intel Core i7-5600U(Dual Core 2.6GHz, 4M, 15W)
	OS	Windows 7 Enterprise	Software	Upgrade Win7 Pro to Win7 Enterprise and load Language Packs(WIN Ultimate&Enterprise only) Microsoft Desktop Ed license XXXX2015004715; TRANSFER from W#20111116 -Camtasia Studio Academic Electronic Version 7.1 from VISA2011002953 MAY2016 SR60183; Pioneer Blu-ray burner bundled software on T:Drive at: T:\1. Drivers\External_BluRay_Burner\Pioneer\Pioneer_BDR-XD-5B;

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Dec 19, 2018 04:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Dec 19, 2018 04:02 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Dec 19, 2018 04:01 PM	SR 68855	Add Attachment
Shina Oladiti	Dec 19, 2018 04:01 PM	There is a ticket open for this earlier. Refer to 68855	Add Attachment
Brittany Franklin	Dec 19, 2018 08:26 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Brittany Franklin	Dec 19, 2018 08:26 AM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Dec 19, 2018 08:26 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Brittany Franklin	Dec 19, 2018 08:25 AM	The "Sophos Clean" service needs to be restarted on this computer.	Add Attachment
Shina Oladiti	Dec 18, 2018 03:31 PM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Dec 18, 2018 03:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Dec 12, 2018 03:53 PM	SR 70478	Add Attachment
Brittany Franklin	Dec 11, 2018 10:53 AM	Also, for this one, just walk her through clearing her recycle bin :)	Add Attachment
Brittany Franklin	Dec 10, 2018 10:00 AM	Please put in my queue when completed :)	Add Attachment
Brighton Bohnenkamp	Dec 10, 2018 08:54 AM	Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20150516 Path: C:\$Recycle.Bin\S-1-5-21-2161550645- 8252473-3133604535-24327\$RG4PAH2.exe What was detected: Generic Reputation PUA User associated with device: MASH\nic How severe it is: Medium What Sophos has done so far: We attempted to clean up a PUA. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment